Frequently Asked Questions
Everything you need to know about your Urban Body Jewelry order.
How do I know what size or gauge to order?
We provide a comprehensive size chart on our website to help you determine the correct gauge, diameter, and length for your specific piercing. If you are unsure, we recommend consulting a professional piercer or using a digital caliper for precise measurement.
What materials are your jewelry made from?
We offer a wide variety of high-quality materials including 316L Surgical Steel, G23 Titanium, 14k Gold, and organic materials like wood, stone, and bone. Material specifications are listed on every individual product page.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-2 business days. Once shipped, standard domestic delivery typically takes 3-5 business days, while international shipping times vary by destination.
What is your return policy for body jewelry?
Due to health and safety regulations, we can only accept returns on jewelry that is still in its original, heat-sealed clear packaging. Once the seal is broken, the item is considered used and cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.
How should I clean and care for my jewelry?
Metal jewelry can generally be cleaned with mild soap and warm water. For organic materials like wood or bone, avoid moisture and use a small amount of jojoba or tea tree oil to keep them hydrated and prevent cracking.